We are currently experiencing a large backlog of requests, in order to get your problem resolved faster, please do not resubmit tickets. Meanwhile, we strongly recommend you to visit our Binance FAQ page to get quick answers: https://www.binance.com/en/support .Your cooperation and consideration would be highly appreciated.

Submit a request

Please be noted that deposit should meet the following requirements:
1) Filling in the deposit address correctly.  
2) Enough confirmations on the blockchain.

You are free to go the corresponding block chain to check the transfer status by the TxID. You are also welcome to contact customer support and fill in the blanks below.
You need to log in first. Find【Wallet】-【Fiat and Spot】-【Deposit】, select or input the coin you want to deposit. You will need to input the corresponding tag when you deposit the tag coin. Full instructions: https://www.binance.com/en/support/faq/115003764971
Deposit to the wrong address:

Firstly, you should make sure that your deposit address belongs to Binance by searching the coin name in the deposit page. You could also contact us to confirm whether the recipient address belongs to Binance or not.

Please notice that we cannot help to retrieve your deposit funds if your recipient address does not belong to Binance as the anonymity of blockchain. You may need to contact the sender platform for further assistance.

If your recipient address belongs to Binance, please fill in the blanks below.
The deposit funds won't be credited if you sent coins to your nonmatched Binance address. Please fill in the blanks below for us to solve your problems more efficiently.
*We cannot proceed with your request if any of the below details are missing.
1. Deposit crypto
2. Deposit amount
3. TxID
4. Wrong address
After receiving your information, we will check it for you as soon as possible.
If you deposited the tokens that need a memo/tag and you forgot to apply it, please try with the self service to report this issue: https://www.binance.com/cn/my/wallet/recovery/form/d

You may track your request status: https://www.binance.com/cn/my/wallet/recovery/list
Please keep the tracking link with you so that you can check the latest update. 
Binance does not support any fiat currency (USD, JPY, etc.) trades or transactions. Only cryptocurrency may be deposited and traded on our exchange.
If your issue does not belong to one of the categories above, please fill in the blanks to make your issue more specific, so that we could help you do the further investigation.
Transaction id(Txid) will be generated within 30 to 60 minutes, you may click the Txid to check the status of the transaction on the blockchain explorer. 
• If the transaction has not yet been confirmed in blockchain, please wait with patience.
• If the transaction status is 'confirmed or 'Success in blockchain, it means that Binance has transferred coins successfully and we are no longer able to control the transaction. If you have not received your funds, it is advised to contact the receiving wallet/exchange support team. 
• If there is an error of your transaction, please provide us with your Binance account and transaction id which will help us to solve your issue more efficiently. 
If you want to withdraw from Binance, you need to log in first. Find【Wallet】-【Fiat and Spot】-【Withdrawal】, select or input the coin you want to withdraw. For tag coins, when you proceed the withdrawal, you do not only need to input the correct withdrawal address but also fill in the "Tag" section.

Full instructions: https://www.binance.com/en/support/articles/115003670492

- Withdrawal limit per 24 hours:
LV1: 2BTC
LV2: 100BTC
Please be noted that both the tag (MEMO/Payment ID) and the address are required when you withdraw some special coins. You may need to contact the receiving platform if you filled in the tag incorrectly.
You may visit our FAQ center to get a better concept of your issue: https://www.binance.com/en/support/faq/c-2?navId=2
If your issue does not belong to any type above, please open a ticket with detailed information and screenshots for customer support to check for you.
Bitcoin transactions will be verified and deposited into Binance after 2 confirmations,check it on:https://btc.com/
1. If the status is confirmed by Blockchain, please request the ticket and provide us below information:
2. Blockchain explorer screenshot with the confirmed transaction;
4. If the status is “Unconfirmed”. Please be patient to wait the confirmation.
5. If the status is “Failed”,please contact your wallet/that platform.
Please refer to below article for more information:
https://www.binance.com/en/support/faq/115003736451 
Ethereum-based transactions will be verified and deposited into Binance after 30 confirmations,check it on:https://etherscan.io/
1. If the status is confirmed by Blockchain, please request the ticket and provide us below information:
2. Blockchain explorer screenshot with the confirmed transaction;
3. The screenshot about your deposit missing in Binance;
4. If the status is “Unconfirmed”(“Pending”). Please be patient to wait the confirmation.
5. If the status is “Failed”,please contact your wallet/that platform.
Please refer to below article for more information:
https://www.binance.com/en/support/faq/115003736451 
USDT transactions will be verified and deposited into Binance after 6 confirmations,check it on:https://www.omniexplorer.info/
1. If the status is confirmed by Blockchain, please request the ticket and provide us below information:
2. Blockchain explorer screenshot with the confirmed transaction;
3. The screenshot about your deposit missing in Binance;
4. If the status is “Unconfirmed”. Please be patient to wait the confirmation.
Please refer to below article for more information:
https://www.binance.com/en/support/faq/115003736451 
IOTA transactions will be verified and deposited into Binance after 1 confirmation,check it on:https://iotasear.ch/
1	If the status is confirmed/ reattachment confirmed by Blockchain, please request the ticket and provide us below information:
2	Blockchain explorer screenshot with the confirmed transaction;
3	The screenshot about your deposit missing in Binance;
4	If the status is “Unconfirmed”. Please be patient to wait the confirmation.

If the status isn’t listed above, please request the ticket.
If your coin isn’t listed,please request the ticket to us, we will help you to resolve it.
1. If your order has not executed, please check the price of the open order and verify whether if it has matched counterparty (bid/ask) price and volume or not.

2. If you would like to expedite it, you can consider canceling the open order and submit a new order with a more competitive price.

3. If you cannot cancel  the order, or coins weren't credited in your account, etc, please submit the ticket with the following photos:
 - The order screenshot
 - Exception or error screenshot
1. Please visit the Binance official website (www.binance.com),  Click [Login] from the menu and enter your details to log in.
2. If you want to purchase BNB with BTC, choose BTC Market and input BNB in search box. Then you can enter transaction page by clicking BNB/BTC pair.
3. For more details, please refer to the following instruction.
https://www.binance.com/en/support/articles/115003765031
1. If you meet 'Order Not Executed' 'Cannot Cancel Order' 'Coins Not Credited' or other issues, please refer to this article first:
https://www.binance.com/en/support/articles/115003783771
2. Fee Structure on Binance:
- Fee for deposit – Free
- Fee for Trading:
• 0.1% trading fee
• If you have BNB, you can choose BNB to deduct 50% trading fee(temporary).  Please check this for details, https://www.binance.com/en/support/articles/115000583311
- Fee for Withdrawal: https://www.binance.com/fees.html 
3. Trading Rule: https://www.binance.com/en/support/articles/115000594711
4. API Trading Rules: https://www.binance.com/en/support/articles/115003235691
5. How to use Stop-Limit Function: https://www.binance.com/en/support/articles/115003372072

If your problem isn’t listed above, please submit the request to us, our agent will provide you the solution as soon as possible.
Small amount balance (less than 0.001 BTC) could be converted to BNB. You may click【Wallet】-【Fiat and Spot】and then choose【Convert to Binance coin】

For more details: https://www.binance.com/en/support/articles/360003012371

* You can only convert once every 6 hours.
* Delisted tokens could not be converted.
You may apply to reset SMS Auth our official website. After entering your email address and password at the login page, then click "Lost your phone?" to submit a reset application. For more instruction: https://www.binance.com/en/support/articles/360002335971

Important tips:
• Please upload the clear and valid certificates when you are doing the online resetting process. Moreover, please do not take pictures in the glare or in a dim conditions.
• Please finish your facial verification under a stable network connection.
• If you cannot finish your facial verification on the PC client, you can also try to go through the process on your Binance mobile app.
If your mobile phone is working fine, please sign in Binance account first and disable SMS 2FA in the user center. You can click on "disable " button following the instruction.
(Link to the user center:https://www.binance.com/userCenter/myAccount.html  )

In case your phone is not working properly, please go visit the aricle in the link below and the illustration would help you to get a better concept of how to reset SMS verification.
https://support.binance.com/hc/zh-cn/articles/360002335971

Note:  In order to reset SMS 2FA, you have to sign in via web end and conduct it on Binance website.

If you happen to forget the deposit address, it's suggested to look through the transaction history in the 3rd party platform, here are the steps:
1. Look for the cor-responding date and amount in deposit confirmation email from Binance
2. Find the transaction detail in the sender platform withdraw email according to the date and amount
3. Utilize the TxID to locate the deposit address in the block chain
1. You may retry to trigger the SMS code after 30 minutes as the network congestion.
2. Make sure that main card of MultiSIM line is available
3. Restart the handset
4. Clear the incoming SMS memory space
5. Test the SIM card on another device
6. Make sure that the phone plans have enough credits to receive the incoming message.

Shall your issue couldn't be resolved by the methods above, please inform us with your phone operating system((iOS, Andriod)), region and area. We will contact the service provider for further assistance as soon as possible.
Please visit Binance help center for assistance via below link:
https://support.binance.com/hc/en-us/sections/360000011592

If what you have encountered doesn't belong to any of the above categories, please create a ticket with detailed issue description and attached screen shots. Customer support will verify and assist you shortly.
You may apply to reactivate your account on our website or via app.  Please click “Reactivate” on the log-in page. 

You can apply to reactivate via our official website: https://www.binance.com/login.html
Instructions for how to unlock account on the website : 
https://www.binance.com/en/support/articles/360002673851

Instructions for how to unlock account via app:
https://www.binance.com/en/support/articles/f00afac23c614470b8bc355c99fb7020

Important tips:
1.Please try to recall the information as best as you can when you try to answer the security questions.
2.Please upload clear and valid certificates when you are doing the online reset process. Furthermore, avoid pictures taken in a dim or excessively bright environment.
3. Please finish your facial verification under a stable network connection.
4. If you cannot finish your facial verification on the PC client, you can also try to go through the process with the app.
5. If you encounter issues during your face verification process on the mobile app, please try to switch your network connection from WiFi to mobile data, or the other way around.

* Different users will perform different operations based on account status and related information.
Please be noted that Binance cannot freeze or close your account. 

You may refer to the following link to get a better concept of how to disable your account.
https://www.binance.com/en/support/articles/115003800652
If original email address and all bound 2FA items (SMS/Google verification) can be used normally, please change email through the link below:
https://www.binance.com/en/change-email-address  
If your original email/Google/SMS verification cannot be used normally, or you cannot login your Binance account, you can also change your account email address by yourself , please refer to the following FAQ:
How to Change Account Email (Web):
https://www.binance.com/en/support/articles/115003784871 
How to Reset Account Email (APP):
https://www.binance.com/en/support/articles/45fcee8baade4334bdd6dd334dc723d5

Notes:
-If you forgot your account password, please click the ""Forgot Password"" on the login page to reset your password. After resetting your password, complete the changing email process
-For the security of your account, the withdraw function will be suspended for 48 hours after changing the email.

If you cannot change email, please submit a ticket with the description of the situation of your account.
Please log in to your account and start identity verification. You may check out the following pages get a better concept of how to verify your account:
1. How to Complete Identity Verification:https://www.binance.com/en/support/articles/360027287111
2. Corporate Account Application Q&A:https://www.binance.com/en/support/articles/360015552032

*Notice: one account only can be in one verification status. Which means a personal account cannot be changed to an enterprise account, also the enterprise account cannot be changed to a personal account.
Standard:
To upgrade to Level 3 verification and qualify for a daily withdrawal limit of 200 BTC, your trading volume must be greater than 1,000 BTC in value within the past 30 days. 

If you are able to meet this requirement, we will evaluate the status of your account within 3 working days. 
Please check below application link for corporate account verification:
https://www.binance.com/userCenter/identityEnterprise.html

And please complete following three steps:
1.   Fill in the applicant’s name, company name, the country/region in which the company is registered, and a contact number, then click "Next Step".
2.   Fill out the Corporate Authentication Form: https://goo.gl/LN9PDy, then click "Submit".
3.   Go back to our website and tick the box "I have already submitted the Google form" and then click "Submit" to continue to identity verification.
4.   Upload applicant's identification document and a photo of the applicant holding a handwritten note with the company name, “Binance”, and the date of application.
5.   Complete face verification

You may refer to the following link to have a better concept of corporate account: https://support.binance.com/hc/en-us/articles/360015552032

We are sorry to inform you that according to our Terms of Use, we are unable to provide services to you due to your IP address location.

If you are not a citizen of the country or region that you are currently located in, please continue with KYC verification.

If you are unable to complete KYC verification online, please submit a support ticket, our customer representatives will respond to you soon.
We only support two types of account to enable sub account feature automatically : 
1. Corporate account 
2. VIP 1 (or higher) personal account 
Sub account feature FAQ:https://www.binance.com/en/support/articles/360020632811

If you have any other questions after reading the above information please submit a request ticket and inform us of your specific and valid reason for getting a sub-account feature.      
Binance Referral Program Guide:https://www.binance.com/en/support/articles/115002434992

Updates to the Binance Referral Program: https://www.binance.com/en/support/articles/360001155692
Please check our announcement page to solve your issue:https://www.binance.com/en/support

If the information or solution did not solve your problem, please kindly reply this email with the related abnormal screenshots and the problem in details, we will check and assist as soon as possible.
About Fork and Airdrops
1. Binance will not support any fork and candy airdrop by default. 
2. For distribution, Binance will take the snapshot of the time announced by airdrop official team, then distribute to users’ account.
3. For withdrawal, Binance will open deposit and withdrawal according to the workload.
4. For trading, fork coin needs to go through auditing procedure to be listed, it will be available for trading after approval.
In order to facilitate incoming tokens' migration from old platform to mainnet , Binance will, by default, support token swap for tokens traded normally in Binance that will lauch mainnet. The token swap will be processed automatically by Binance and no action is needed from users' end.
1.Please check our FAQ and announcement page for possible solutions.

https://support.binance.com/hc/en-us

2,If none of the FAQ articles are relevant to your issue, and none of the request label types apply, please select "General Questions" and submit a ticket with a detailed description of your issue and screenshots
We are committed to doing our best to help resolve your issue.
If you would like to suggest a coin for listing on Binance, please ask the core team to fill out our application form:
 (https://goo.gl/forms/jwjm8SClOYEuC8hr1).

Binance does not disclose coin listing information until an official announcement has been made.
You may join our announcements channel for the latest news:
@binance_announcements (https://t.me/binance_announcements)
If you need to re-enable your Google Auth as you lost your phone, you can attempt to re-enable by manually adding the 16 digit key to the Google Authenticator.
https://www.binance.com/en/support/articles/115000433432

Alternatively, you can also go through the online reset process on our official website. For more instruction: https://www.binance.com/en/support/articles/115003585911

Important tips:
• Please upload the clear and valid certificates when you are doing the online resetting process. Moreover, please do not take pictures in the glare or in a dim conditions.
• Please finish your facial verification under a stable network connection.
• If you cannot finish your facial verification on the PC client, you can also try to go through the process on your Binance mobile app.
1. Ensure you have installed "Google Authenticator" on your phone.
2. Ensure the time on your phone is consistent with the date on the device which runs Binance application. 
3. Make sure you enter the log in password and 16 digits code correctly on the binding page.

Furthermore you can also consider to associate SMS 2FA by signing in Binance account and enable "SMS" 2FA in the admin center.

Google 2FA instruction: https://support.binance.com/hc/en-us/articles/115000433432

If none of the above is helpful to address your issue, please create a ticket with detailed issue description and attached screen shots, we will look into the issue and process as soon as we can.
You may check out the following support pages to get your issue resolved more quickly.

How to enable Google Auth: https://www.binance.com/en/support/articles/115000433432
Google Auth (2FA) Binding Failure: https://www.binance.com/en/support/articles/115003785171
2FA code error: https://www.binance.com/en/support/articles/360027673892

Should you have other issues, please fill in the blanks below to make your request more specific.

Please visit Binance help center and search for related information:
https://support.binance.com/hc/en-us/sections/360000011592

If what you have encountered doesn't belong to any of the above categories, please create a ticket with detailed issue description and attached screen shots. Customer support will verify and assist you shortly.
iOS download link:
https://apps.apple.com/sg/app/binance/id1436799971?l=en

If the App doesn't work properly, please have a try with following steps:
1. Shut down the APP, switch the network (from 4G to WIFI), and re-start the APP;       
2.If only 4G network is at handy, please firstly turn off the APP and switch to the Flight Mode, then switch back to 4G and re-start APP and try again.        
3. In case you are using VPN at meantime, please turn if off and re-start the APP.
4. If none of the above is working,  please restart your cell phone in flight mode and try again.

If all the above methods are not helpful to solve your problem, please provide us with the model and version of your mobile phone, along with a problem related screenshot as well.
Android download link: 
https://ftp.binance.com/pack/Binance.apk

If the App doesn't work properly, please have a try with following steps:
1. Shut down the APP, switch the network (from 4G to WIFI), and re-start the APP;       
2.If only 4G network is at handy, please firstly turn off the APP and switch to the Flight Mode, then switch back to 4G and re-start APP and try again.        
3. In case you are using VPN at meantime, please turn if off and re-start the APP.
4. If none of the above is working,  please restart your cell phone in flight mode and try again.

If all the above methods are not helpful to solve your problem, please provide us with the model and version of your mobile phone, along with a problem related screenshot as well.
Mac App link:
https://ftp.binance.com/desktop/Binance.dmg

Windows APP link:
https://ftp.binance.com/pc_pack/Binance.exe

1. If this is the first time you install the PC client, please ensure that your IE browser has been upgraded to the IE11 + version, and go to Internet Explorer - Internet option - Advanced, tick the box in front of "Use TLS 1 〜TLS 1.2" and apply the change.  Afterwards shut down IE and try again.
2. Please visit https://www.binance.com/slide.html  via Google Chrome browserand and check whether the slider is in display properly.If the slider is not shown, it indicates that network is not working perfectly. Please try with a better network environment.

If none of the above is working,Please create a ticket and let us know the PC model, operating system, IE version, region, network and problem related screen shot as well.
Thank you for your continuous patronage.  Binance customer support will collect the information and assist you as soon as possible.

It is recommended to sign in your account through web end or mobile phone APP for the time being.
Please log in your Binance account to create API, please check the following detailed information for help: https://support.binance.com/hc/zh-cn/articles/360002502072
API Frequently Asked Questions (FAQ): https://support.binance.com/hc/zh-cn/articles/360004492232
.
1.You may see below instruction for help.
API-3rd Party Exchange APP:
Please contact the owner of the Exchange / Apps to optimize their codes. From a security perspective, API key and secret key are very confidential assets of yours so please keep them secret! You should not provide them to anyone.
2.API-Error handling:
Please check for errors to enhance fault-tolerant ability in your code.
3.API-Limit hit and ban:Any requests such as trial&error, cancelled orders...etc. are computed as requests, so please optimize your algorithm carefully.
4.API-Network Server env:
a. Check physical network connection, to see if there was time delay or pocket loss.
ping api.binance.com
b. Check Binance API service connection:
curl https://api.binance.com/api/v1/exchangeInfo
c.If you find issues, it is highly recommended to optimize your network infrastructure, as we have no way assist further. By the way, Japanese AWS is recommended.
More detailed information here:
API trading rule: https://support.binance.com/hc/en-us/articles/115003235691
API documentation: https://github.com/binance-exchange/binance-official-api-docs
API sample code: https://github.com/binance-exchange"
Please refer to the following links: 
API documentation: https://github.com/binance-exchange/binance-official-api-docs 
API sample code: https://github.com/binance-exchange
API Frequently Asked Questions (FAQ): https://support.binance.com/hc/en-us/articles/360004492232
You may refer to the following steps if you cannot receive the email:
1. Please check your email spam folder or other folders to search the email.
2. Whitelist Binance email in your email server. Detailed instruction: https://www.binance.com/en/support/articles/360000444531
3. Ensure that email client works and receives emails normally. 
If you still cannot receive email after whitelist setting, please attach your whitelist screenshot in the ticket. We'll look into it after reciving your screenshot.
If you would like to suggest a coin for listing on Binance, please ask the core team to fill out our application form:
 (https://goo.gl/forms/jwjm8SClOYEuC8hr1).

Binance does not disclose coin listing information until an official announcement has been made.
You may join our announcements channel for the latest news:
@binance_announcements (https://t.me/binance_announcements)
Fee Structure on Binance:
1. Fee for deposit – Free
2. Fee for Trading:
• 0.1% trading fee
• If you have BNB, you can choose BNB to deduct 25% trading fee(temporary). Please check this for details, https://www.binance.com/en/support/articles/115000583311
3. Binance Launches New Tiered Trading Fee Discount Program:https://www.binance.com/en/support/articles/360007480472
4. Fee for Withdrawal: https://www.binance.com/en/fee/schedule
Please check Binance Terms of Use: https://www.binance.com/agreement.html
Disclaimer: This form is intended solely for law enforcement and government agencies. All other entities, including attorneys, must select a different issue type. Failure to adhere to this guideline may result in the ticket being closed without a response. Your understanding and cooperation is greatly appreciated.